Our Services

Know precisely what operational improvements you’re looking for?
Or want help figuring out what’s needed?
Either way, we’ve got you covered.

Our Packages

Business Foundations

As the name suggests, our Business Foundations package helps start-ups, and early-stage businesses lay firm foundations. We do this by putting the appropriate systems and operational procedures in place so you can run efficiently now and scale effectively and smoothly in the future.

 

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Business Discovery

If your organisation has been running for a while, you probably already know where its operational challenges lie. We can help validate the root cause of those problems, supply a comprehensive set of recommendations on how to solve them, and support you in prioritising and planning each operational change.

 

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Business Improvement

This is the delivery of the business operations initiatives we have identified for you (through our Business Discovery package) or initiatives you have selected but need help implementing. Our project and change management specialists will put all the proper measures in place to ensure the success of your chosen solution.

 

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Our Process

1

We start every project with a holistic and objective look at the goals, structure, culture, and operations of your organisation.   

2

We validate the issues you’ve identified, diagnose potential problems, and observe how they impact your operations.

3

Our expert team co-designs appropriate solutions with you and helps you plan their implementation.

4

We carry out the implementation plan. Or you can handle this in-house using your people and resources.

1 We start every project with a holistic and objective look at the goals, structure, culture, and operations of your organisation.
2 We validate the issues you’ve identified, diagnose potential problems, and observe how they impact your operations.
3 Our expert team co-designs appropriate solutions with you and helps you plan their implementation.

4  We carry out the implementation plan. Or you can handle this in-house using your people and resources.

Getting it Done

In terms of implementation, we have two options:
Done for you

We handle all the complexities of selecting a solution and do all the hard graft to implement it through professional project and change management.

Do it Yourself

We supply suggested solutions and guidance, but your team deals with the implementation.

Our Approach

We’re not robotic business consultants. Yawn!

We’re innovative, creative, caring, and pragmatic professionals with a plethora of knowledge and skills. We’re passionate about using our expertise to help you expand your in-house capacity and create a brighter future.

We support your organisation in successfully fulfilling its change-making mission by taking a holistic bird’s-eye view of your operations and ensuring optimal performance in four key areas:

Engaging your people and empowering them to do their work.
Activating processes that make sense and support your goals.
Enabling technology that serves your needs and functions efficiently.
Ensuring your information is reliable, accessible, and valuable.

We find that, when all four of these factors are synchronised and working according to an organisation’s needs, the whole entity can create greater internal and external value.

Our Skills

For each project, we create a bespoke group of business experts to suit your requirements. Our team has an extensive skill set, many years of hands-on experience, and a long list of happy clients. 

Some of our core competencies include:

Business Analysis

We quickly develop an understanding of the nuts and bolts of your operations.

We rapidly build rapport with key colleagues to understand their aspirations and worries. We also employ technical analysis to map processes, establish needs, and provide realistic and appropriate recommendations.

 

This includes:
  • LEAN activities
  • Process mapping​
  • Needs analysis
  • Discovery & recommendations
  • Data analysis
  • User story mapping​
Change Management

We use our understanding of behavioural science and the ‘change curve’ to make sure your people are fully supported along their change journey. We also carefully consider all the technology, process, and information elements involved.

 

We cover:
  • Change activity identification and documentation
  • Communications and employee engagement
  • Readiness and impact assessment ​
  • Evaluation of change absorption
  • Facilitation of workshops and focus groups
Project Management

We have many years of experience in programme and project management. This enables us to deliver results on time and within budget whilst minimising risk. Good governance, effective relationship building, and communication are central to our project management approach. We work with you to ensure solutions are sustainable and your organisation has the in-house capabilities to manage them in the future.

 

Our technical project expertise encompass:
  • Prince 2 Practitioners
  • Agile Programme Manager
  • RACI Creation and Management
  • Project Delivery in Waterfall / Agile / Hybrid methods
  • Structure and governance
  • ​Scoping and planning
System Implementation

We have experience in implementing various systems and can assist you with all aspects of their planning, execution, and optimisation. We don’t run away as soon as we’ve hit “go”. We’ll be on-hand for as long as you need us to be, ready to help with anything unexpected.

 

We cover:
  • Technical integration activity support
  • User training roll-out
  • Go-live preparation
  • Post-live support and monitoring
  • Implementation communication
  • Evaluation and feedback
Training Solutions

Providing professional development for your organisation’s people is critical. A knowledgeable workforce who feel valued and invested in can accomplish astounding success.

Whether you need support with mandated learning to ensure organisational compliance or more personalised training, we’re here to help. We’ll work with you to find the most effective solutions and delivery approaches for your staff and business goals.

 

This includes:
  • Needs identification and analysis
  • Blended learning approaches
  • Material design
  • Session delivery
  • Management of learner records
  • Evaluation of learning

Co-Designed Solutions

Collaboration is part of our nature. We’re not here to tell you what to do, but rather work together with you and your team. We partner with you to co-design solutions that support your goals.

By listening carefully to your needs, your bespoke team of Optimo business improvement experts will find options that can elevate your operations and get them to where you want them to be.

 

This includes:
  • Accurate documentation of your project priorities
  • Individualised development approaches and templates
  • Customised service design and procedure documentation
  • Tailored technology specification and selection
  • Bespoke performance metrics and reporting mechanisms
We’re here to support your organisation’s path to success. How you choose to use us is your call.
Get in touch today, and let’s chat about which Optimo service or solution might suit you best.