Our Services
Know precisely what operational improvements you’re looking for?
Or want help figuring out what’s needed?
Either way, we’ve got you covered.
Our Packages
Business Foundations
As the name suggests, our Business Foundations package helps start-ups, and early-stage businesses lay firm foundations. We do this by putting the appropriate systems and operational procedures in place so you can run efficiently now and scale effectively and smoothly in the future.
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Business Discovery
If your organisation has been running for a while, you probably already know where its operational challenges lie. We can help validate the root cause of those problems, supply a comprehensive set of recommendations on how to solve them, and support you in prioritising and planning each operational change.
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Business Improvement
This is the delivery of the business operations initiatives we have identified for you (through our Business Discovery package) or initiatives you have selected but need help implementing. Our project and change management specialists will put all the proper measures in place to ensure the success of your chosen solution.
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Our Process
1
We start every project with a holistic and objective look at the goals, structure, culture, and operations of your organisation.
2
We validate the issues you’ve identified, diagnose potential problems, and observe how they impact your operations.
3
Our expert team co-designs appropriate solutions with you and helps you plan their implementation.
4
We carry out the implementation plan. Or you can handle this in-house using your people and resources.
4 We carry out the implementation plan. Or you can handle this in-house using your people and resources.
Getting it Done
In terms of implementation, we have two options:
Done for you
We handle all the complexities of selecting a solution and do all the hard graft to implement it through professional project and change management.
Do it Yourself
We supply suggested solutions and guidance, but your team deals with the implementation.
Our Approach
We’re not robotic business consultants. Yawn!
We’re innovative, creative, caring, and pragmatic professionals with a plethora of knowledge and skills. We’re passionate about using our expertise to help you expand your in-house capacity and create a brighter future.
We support your organisation in successfully fulfilling its change-making mission by taking a holistic bird’s-eye view of your operations and ensuring optimal performance in four key areas:
Engaging your people and empowering them to do their work.
Activating processes that make sense and support your goals.
Enabling technology that serves your needs and functions efficiently.
Ensuring your information is reliable, accessible, and valuable.
We find that, when all four of these factors are synchronised and working according to an organisation’s needs, the whole entity can create greater internal and external value.
Our Skills
For each project, we create a bespoke group of business experts to suit your requirements. Our team has an extensive skill set, many years of hands-on experience, and a long list of happy clients.
Some of our core competencies include:
Business Analysis
We quickly develop an understanding of the nuts and bolts of your operations.
We rapidly build rapport with key colleagues to understand their aspirations and worries. We also employ technical analysis to map processes, establish needs, and provide realistic and appropriate recommendations.
This includes:
LEAN activities
Process mapping
Needs analysis
Discovery & recommendations
Data analysis
User story mapping
Change Management
We use our understanding of behavioural science and the ‘change curve’ to make sure your people are fully supported along their change journey. We also carefully consider all the technology, process, and information elements involved.
We cover:
Change activity identification and documentation
Communications and employee engagement
Readiness and impact assessment
Evaluation of change absorption
Facilitation of workshops and focus groups
Project Management
We have many years of experience in programme and project management. This enables us to deliver results on time and within budget whilst minimising risk. Good governance, effective relationship building, and communication are central to our project management approach. We work with you to ensure solutions are sustainable and your organisation has the in-house capabilities to manage them in the future.
Our technical project expertise encompass:
Prince 2 Practitioners
Agile Programme Manager
RACI Creation and Management
Project Delivery in Waterfall / Agile / Hybrid methods
Structure and governance
Scoping and planning
System Implementation
We have experience in implementing various systems and can assist you with all aspects of their planning, execution, and optimisation. We don’t run away as soon as we’ve hit “go”. We’ll be on-hand for as long as you need us to be, ready to help with anything unexpected.
We cover:
Technical integration activity support
User training roll-out
Go-live preparation
Post-live support and monitoring
Implementation communication
Evaluation and feedback
Training Solutions
Providing professional development for your organisation’s people is critical. A knowledgeable workforce who feel valued and invested in can accomplish astounding success.
Whether you need support with mandated learning to ensure organisational compliance or more personalised training, we’re here to help. We’ll work with you to find the most effective solutions and delivery approaches for your staff and business goals.
This includes:
Needs identification and analysis
Blended learning approaches
Material design
Session delivery
Management of learner records
Evaluation of learning
Co-Designed Solutions
Collaboration is part of our nature. We’re not here to tell you what to do, but rather work together with you and your team. We partner with you to co-design solutions that support your goals.
By listening carefully to your needs, your bespoke team of Optimo business improvement experts will find options that can elevate your operations and get them to where you want them to be.
This includes:
Accurate documentation of your project priorities
Individualised development approaches and templates
Customised service design and procedure documentation
Tailored technology specification and selection
Bespoke performance metrics and reporting mechanisms